SHIPPING & RETURNS
We offer free postage and packing throughout the UK, irrespective of product or quantity. However, if you require the delivery tracked or sent by any special method, please contact us to discuss costs and arrangements.
Should you live outside the UK, shipping will be calculated at the checkout depending on weight. Please allow extra time for delivery.
Although we try to send out the orders as soon as possible, depending on stock the delivery dates can range from seven to twenty-one days depending on the product.
RETURN & EXCHANGE POLICY
We are a small family business and strive to make all our customers to be happy but if we fall short in any way, please contact us within 14 days of purchase to discuss any issues and to give us the opportunity to remedy the situation.
If a mutually beneficial solution cannot be found, we will accept returns, assuming the product is in the same pristine condition as it was sent and has not been engraved or signed with any personal information.
If a return is agreed, we request that the customer arranges the return, and once received, we will refund the original price as well as the return cost.